Refund and Returns Policy

CHANGE OF MIND

Ed3ncards does not offer refunds for a change of mind.

RETURN TIME-FRAMES

All returns & refunds must be requested within 7 days of receiving your order.

FAULTY OR DAMAGED PRODUCTS

Ed3ncards will only issue refunds or exchanges for defective, damaged, or if the incorrect item was received. A minor packaging flaw that doesn’t affect the item itself is not considered a defect or damage and is not subject to a refund or exchange.

HOW TO APPLY FOR EXCHANGE OR REFUND

The Ed3ncards team will then review your request and will notify you of the outcome within 48 hours. If a refund or exchange has been approved, we will provide you with a postage label for you to send the item back to us via [Postal Service].

Upon receiving your returned product, a final review will be conducted, and we will provide you with the option of exchange or refund once approved.

In the event of an Exchange, we will provide you with a coupon code with the same dollar value of the returned item except postage fee.

All refunds will be done in the same manner and currency (exchange rate will be at the time of refund, Ed3ncards is not liable for any variation in the amount refunded due to exchange rates.) as you have paid.

PRIVACY COMMITMENT

Ed3ncards New Zealand (“we”, “our” or “us”) recognize the trust you are placing in us via your dealings with us. We do everything we can to ensure we maintain this trust. Our staff are employed with the understanding that they will protect your information in all situations. Your right to privacy is further protected by the New Zealand Privacy Act. These privacy laws detail strict requirements with which we must comply regarding treating information collected as confidential, storing your information securely and allowing you to access easily correct your information.

SCOPE OF OUR PRIVACY POLICY

Our Privacy Policy applies to any personal information we collect, store, maintain, and use from our customers, website visitors, social media pages, and other digital services (“Online Services”), or stores and members of the public. Personal information we collect during the recruitment process is also governed by this policy.

CONSENT

By using Our Services (defined below), you agree to the conditions specified in this Privacy Policy and consent to the collection and use of information by us in accordance with this policy. We reserve our right to amend, remove, or vary this policy from time to time without notice, and you should check this page regularly to note any changes that may have occurred.

WHEN DO WE COLLECT INFORMATION ABOUT YOU?

At times, we collect personal information in the course of providing our usual services to our customers. These services apply to those in-store and online and include:

– Signing up to an Ed3ncards newsletter
– Accepting customer orders
– Processing online purchases and/or payments
– Registering an online Ed3ncards account
– Customer Service lines (including all social media channels)
– Arranging product replacement or repair
– Accepting gift voucher payments
– Recording customer accident details (in-store only)
– Processing refunds
– Maintaining detailed information on our website
– Any other time where you may supply personal information to us from time to time.

We also make use of “cookies” on our website, which may collect and store personal information. A cookie is a software message sent to your web browser by our server. Your browser stores this message in a file, and this message is pinged back to our servers each time your browser requests access to a page from our server.

We use cookies to gain statistics on which areas of our site attract traffic and to improve the user experience of our website. We also make use of third parties who also use cookies to deliver ads based on past visits to our website. This may allow us to alert you to products or offers we think you might be interested in viewing.

Most browsers are set up to accept cookies by default. If you do not wish to receive cookies, you will need to adjust your browser settings to refuse or notify you each time a cookie is sent to your browser. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies, and consequently, we cannot be held responsible for the actions of any third-party websites.

WHAT INFORMATION DO WE COLLECT?

We may collect the following information from you:

– Your name and contact details, such as your physical address, email address, and phone number;
– Your gender, birthdate, and occupation;
– Your purchase history;
– Your company name (if applicable);
– The name of the domain from which you access the internet;
– The date and time you access our site;
– The internet address of the website from which you linked directly to our site;
– Information about your shopping preferences/selections; and
– Any other information you may provide to us from time to time.

WHY DO WE COLLECT THIS INFORMATION?

We use this information to customize and provide Our Services so that we can provide you with relevant consumer information and notify you of products and/or offers that may be of interest to you. This information also enables us to provide value-added services, marketing, and remarketing across Our Company and our promotional partners through our websites, social media channels, or other marketing mediums.

DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We may disclose information we hold to our directors and employees for business purposes only, for the purpose of operating our loyalty program, marketing and/or remarketing through our website, social media channels, or other marketing mediums.

We may also disclose information to a third-party contractor were deemed necessary to provide you with a friendly user experience.

Sometimes we use third-party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, deliver products or information, or to otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organizations other than us, with some of these services hosted overseas.

Your personal information may be stored overseas (e.g., in data storage and cloud computing facilities operated by us) or by third parties on our behalf. We take reasonable steps to ensure recipients of this information do not breach New Zealand Privacy Laws in relation to the information we disclose.

Where relevant information is shared with third parties, we take all reasonable steps to ensure these third parties observe the confidential nature of the information disclosed and are prohibited from using any or all of this information for any other purpose than for which it was provided. We will disclose information to a law enforcement agency if we are requested to do so in relation to suspected unlawful activity, by that agency.

We will not sell or trade your personal information to third parties for marketing purposes.

PROMOTIONAL COMMUNICATIONS

From time to time, we may use your personal information to provide you with information regarding our services or the services of our promotional partners. We want to communicate with you only if you wish to hear from us; therefore, if you prefer not to receive promotional information from us, please advise us by clicking on the “unsubscribe”/“update your preferences” link at the bottom of any of our communications. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you, and we will keep your basic details on our ‘do not contact’ database so that we do not contact you again.

PERSONAL INFORMATION ACCESS

You may review or change your personal information related to your use of Our Services at any time via our website. To access your information, simply sign into your account and navigate to the “My Account” tab.

We will endeavor to ensure all information we collect, use, or disclose about you in accordance with this Privacy Policy is accurate, complete, and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

ANONYMITY

Should you wish not to be identified fully to us, you may elect to use a pseudonym when dealing with us. Please note, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

If you are a candidate for employment, you must provide personal information that is in all respects true, accurate, and up to date and is not, in any respect, misleading, deceptive, or inaccurate or likely to be misleading or deceptive.

SECURITY

We acknowledge the importance of securing and/or safeguarding your personal information we collect in the course of providing Our Services. We have appropriate procedures in place to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of your information. We also ensure we take measures to destroy or de-identify personal information that is no longer needed for any lawful purpose.

Maintaining website and credit card security are of paramount importance to us, and we always seek to provide a secure, safe platform through which to conduct online transactions. We use industry-standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the Internet. This encryption scrambles details including credit card numbers, billing details, and delivery addresses to ensure other computers are unable to decipher the information.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located in the address bar of your browser window. If it appears, SSL is active. You can also double-check by analyzing the URL – if SSL is active, the first characters of the URL will read ‘https’ rather than ‘http.’

It is also important for you to protect against unauthorized access to your password and your computer. Ensure you sign out when you have finished visiting our website, especially if you have accessed our website from a shared computer.

PRIVACY COMPLAINTS

If you believe we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy, please contact Customer Care via email or our socials.

All such inquiries or complaints will be taken seriously and handled with impartiality and discretion.

If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about what was said or done.

Once you have submitted your complaint, we will assess it to determine whether or not you have complained about a privacy issue that is covered by the relevant privacy laws.

If you have complained about something that is not appropriately dealt with under privacy law, we will write to you and explain why our Customer Care Team is unable to address your complaint.

If you have complained about something that the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint, including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation, we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.

We will endeavor to respond to you at all times promptly and to offer a practical solution, consistent with our legal obligations.