Privacy Policy

Eden Three Limited (“we”, “our” or “us”) recognizes the trust you are placing in us via your dealings with us. We do everything we can to ensure we maintain this trust. Our staff are employed with the understanding that they will protect your information in all situations. Your right to privacy is further protected by the privacy laws applicable in New Zealand.

Our Privacy Policy applies to any personal information we collect, store, maintain, and use from our customers, website visitors, social media pages, and other digital services (“Online Services”), or stores and members of the public. Personal information we collect during the recruitment process is also governed by this policy.

By using Our Services (defined below), you agree to the conditions specified in this Privacy Policy and consent to the collection and use of information by us in accordance with this policy. We reserve our right to amend, remove, or vary this policy from time to time without notice, and you should check this page regularly to note any changes that may have occurred.

At times, we collect personal information in the course of providing our usual services to our customers. These services apply to those in-store and online and include:

  • Signing up for an ed3ncards newsletter
  • Accepting customer orders
  • Processing online purchases and/or payments
  • Registering an online ed3ncards account
  • Customer service lines (including all social media channels)
  • Arranging product replacement or repair
  • Accepting gift voucher payments
  • Recording customer accident details (in-store only)
  • Processing refunds
  • Maintaining detailed information on our website
  • Any other time where you may supply personal information to us from time to time.

We also make use of “cookies” on our website, which may collect and store personal information.

We may collect the following information from you:

  • Your name and contact details, such as your physical address, email address, and phone number.
  • Your gender, birthdate, and occupation.
  • Your purchase history.
  • Your company name (if applicable).
  • The name of the domain from which you access the internet.
  • The date and time you access our site.
  • The internet address of the website from which you linked directly to our site.
  • Information about your shopping preferences/selections.
  • Any other information you may provide to us from time to time.

We use this information to customize and provide Our Services so that we can provide you with relevant consumer information and notify you of products and/or offers that may be of interest to you. This information also enables us to provide value-added services, marketing, and remarketing across Our Company and our promotional partners through our websites, social media channels, or other marketing mediums.

We may disclose information we hold to our directors and employees for business purposes only, for the purpose of operating our loyalty program, marketing, and/or remarketing through our website, social media channels, or other marketing mediums.

Some of our employees with whom we share personal information may be located overseas, including (but not limited to) the Philippines.

We may also disclose information to a third-party contractor were deemed necessary to provide you with a friendly user experience. The countries this information may be disclosed to will vary from time to time but may include New Zealand, the Philippines, USA, Japan, and the European Union.

Sometimes we use third-party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, deliver products or information, or to otherwise achieve the purpose for which the information was collected.

Your personal information may be stored in overseas (e.g., in data storage and cloud computing facilities operated by us) or by third parties on our behalf. We take reasonable steps to ensure recipients of this information do not breach New Zealand Privacy Laws in relation to the information we disclose.

Where relevant information is shared with third parties, we take all reasonable steps to ensure these third parties observe the confidential nature of the information disclosed and are prohibited from using any or all of this information for any other purpose than for which it was provided. We will disclose information to a law enforcement agency if we are requested to do so in relation to suspected unlawful activity by that agency.

We will not sell or trade your personal information to third parties for marketing purposes.

From time to time, we may use your personal information to provide you with information regarding our services or the services of our promotional partners. We want to communicate with you only if you wish to hear from us; therefore, if you prefer not to receive promotional information from us, please advise us by clicking on the “unsubscribe”/“update your preferences” link at the bottom of any of our communications. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you, and we will keep your basic details on our ‘do not contact’ database so that we do not contact you again.

You may review or change your personal information related to your use of Our Services at any time via our website. To access your information, simply sign into your account and navigate to the “My Account” tab.

We will endeavor to ensure all information we collect, use, or disclose about you in accordance with this Privacy Policy is accurate, complete, and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

Should you wish not to be identified fully to us, you may elect to use a pseudonym when dealing with us. Please note, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

If you are a candidate for employment, you must provide personal information that is in all respects true, accurate, and up to date and is not, in any respect, misleading, deceptive, or inaccurate or likely to be misleading or deceptive.

We acknowledge the importance of securing and/or safeguarding your personal information we collect in the course of providing Our Services. We have appropriate procedures in place to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of your information. We also ensure we take measures to destroy or de-identify personal information that is no longer needed for any lawful purpose.

Maintaining website and credit card security are of paramount importance to us, and we always seek to provide a secure, safe platform through which to conduct online transactions. We use industry-standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the Internet. This encryption scrambles details including credit card numbers, billing details, and delivery addresses to ensure other computers are unable to decipher the information.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located in the address bar of your browser window. If it appears, SSL is active. You can also double-check by analyzing the URL – if SSL is active, the first characters of the URL will read ‘https’ rather than ‘http.’

It is also important for you to protect against unauthorized access